REFUNDS AND RETURNSPlease contact our Customer Service Team before any action is made.
Return processes differ depending on the type of return.
UNWANTED RETURNReturning shipment of unwanted merchandise are sent at the customer's expense.
Customers are responsible for return shipping fees and any cash-on-delivery packages of unwanted merchandise will not be accepted.
The return shipping fees are not available for refund.
CHUU offers full unwanted refunds for customers that have changed their mind, provided;
1. The item is unworn, unwashed, undamagedAll refunds will be made in the form CHUU Store Credit sent via the registered email.
2. Notified us within 5 business days of receiving your package
3. Original tag(s), wrapping(s) or box(es) are intact
4. Shoes must be tried on indoors and show no signs of wear
5. Understand that accessories including swimwear, underwear, jewelry and eyewear cannot be returned due to hygienic reasons
SALE items cannot be refunded and will not be eligible for an unwanted refund.
Any cash-on-delivery packages of unwanted merchandise will not be accounted for.
Refunds via CHUU Store-Credit will be finalized once we confirm the recipient and the requirements if met.
For those who meet the free-shipping quota; $ 8.99 will be deducted if your net purchase amount after return is less than the minimum free shipping requirement for partial/full item refunds.
DAMAGED RETURNPlease contact our Customer Service Team before any action is made, along with evidential documents to show its defect.
CHUU offers Fed-Ex pick-up services for damaged items or goods, provided;
1. The item is unworn and unwashed
2. Different than what was ordered (item, color, texture, quality or overall look)
3. Notified us within 5 business days of receiving your package
4. Original tag(s), wrapping(s) or box(es) are intact
All refunds will be made directly back to the corresponding credit card.
CHUU reserves the right to refuse returns when the above conditions are not met.
CHUU reserves the right to refuse products sent back without prior consultation.
OUT OF STOCK REFUNDWhen a product you ordered is sold out, we refund the amount to your credit card and notify you via your registered e-mail address.
This means that your product is sold out from the market and is no longer available for shipping.
Due to the fast-paced fashion industry in Korea, popular products quickly sell out.
We try our best to most efficiently notify our customers and update our system as frequently as possible to prevent such cases,
but because Chuu runs a zero-inventory system to offer better prices to our customers, these instances are sometimes inevitable.
We sincerely apologize for such inconvenience :(
If, after deducting the value of the sold-out product, your net purchase amount becomes less than the free shipping minimum requirement,
you do not need to worry. In such cases, you will not be charged for additional shipping. In the case that more than 50% of the number of products in your order is sold out, you may choose to cancel the entire order.
Should this be the case, please email us within 24 hours of receiving the last sold out notification email.
We want to make sure you receive the items you ordered as soon as possible, so if we do not hear back from you, we will go ahead and process the rest of your order as planned.
Please kindly understand after this time frame, the option to cancel the order will unfortunately be no longer valid.
PRICE ADJUSTMENT POLICYIf a certain item (same color and size), you have purchased has reduced in price we will refund you the differing amount via CHUU Store-Credit. Notice of the price difference must be made 7 days from the date of purchase and is only applicable for items purchased at original prices.
WE DO NOT OFFER PRICE MATCHING FOR BLACK FRIDAY DEALS AND FLASH SALES.request a price adjustment via email email@example.com