[ Original Message ]
hi there, I have been waiting for two weeks already, when is the time for shipping? please reply me thank you.
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Dear TZU MING YANG
Thank you for contacting our Customer Care Services.
We are pleased to inform you that your order is ready to be shipped within 24 hours.
However, we are sorry to inform you that the following item(s) is meeting an unexpected delay and will not be included in the package:
We apologize for the inconvenience and the late item(s) will be sent later, free of charge.
Please note that this item is facing substantial delays (up to one month). If you do not wish to wait for the late item(s), please let us know, we will cancel it and refund you to your original mean of payment with no additional charge.
Thank you for your understanding, and patience
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