[ Original Message ]

I've been waiting for my package for over a month and I've contacted DHL several times and they said they lost the package through transit.

Please resend my order or refund.

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Hello,

We are very sorry to hear that you've been experiencing issues with DHL. Next time please contact us as soon as there is an issue via email at chuuen.help@gmail.com so we can follow up with DHL on our side ASAP.

After checking the status of your order placed on April 12th, it looks like it was delivered to you on the date you sent this query, April 27th, can you confirm if you safely received your parcel?

We will also email you our response.