Changes / Cancellations can be made within 24 hours after payment
Contact our customer service
To request a cancellation, please contact our customer service at email@example.com with your order number. Your order will be cancelled and refunded manually (refunds can take up to 5 business days to appear on your account).
If you wish to cancel your order after 24 hours, please contact our customer service at firstname.lastname@example.org, we wil refund the ready items with store credits and the items in process to your original mean of payment.
If your order is not shipped after 11 business days, you may request the cancellation of the pending items and we will ship the ready items to you.
Partial Shipment Policy
As you may already know, we need 3-12 business days to prepare an order. If all the items are not ready after 11 business days, we will ship the ready items on the 12th business day and ship the late items later, free of charge as soon as they get ready.
If you wish for an early partial shipment, please contact us by email, please note that we may request for the additional shipping fee if your order is less than twice the free shipping requirement.