COULD YOU PLEASE SEND ME A NEW ONE ASAP?

THIS IS RIDICULOUS...

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Hello Soobin Cho

Thank you for reaching us out.

We are sorry for this inconvenience and understand your frustration.

After checking your order 20190711-0014449, it seems that you receive your parcel on July 18th (PST). Please note that we accept defective items within 7 days after package reception.

Please could you send us a picture of the bracelet packaging? The packaging on the picture refers to a necklace. With the picture of the bracelet packaging, we will be able to understand the issue and therefore improve our service.

Once we receive the picture, we will credit the item value to your CHUU registered account.

Thank you for your understanding, we will be waiting for your reply