CHUU

 

Refunds and Returns

Refunds and Returns
Please contact our Customer Service Team by email at support@ppbstudios.zendesk.com with your order number and the list of items you wish to return.
Any return made without the agreement of our customer service team will be discarded and are not refundable.
ALL returns must have a Return Note (contact us at support@ppbstudios.zendesk.com and we will send it to you) inside the return package in order to be processed.


Returns Or Exchanges Due To Defect Or Error
If you believe the product you have received is defective or is different from what you ordered,
you must notify us within five business days from time of receipt.
Please contact us via email at en@chuu.co.kr with the order number,product name, and a picture demonstrating the defect.
An item can be deemed defective for one of the following reasons:
1. The item is unworn and unwashed
2. Different than what was ordered (item, color, texture, quality or overall look)
3. Notified us within 5 business days of receiving your package
4. Original tag(s), wrapping(s) or box(es) are intact
CHUU reserves the right to refuse returns when the above conditions are not met.
CHUU reserves the right to refuse products sent back without prior consultation.
Disclaimer: For claims regarding colors, please note that the colors can vary depending on the lighting during the photoshooting or on the settings of your screen.
Only obvious color differences will be accepted and will be left to the agent's appreciation.
For claims regarding sizing, only differences of over 3 cm between the received clothes and the size chart will be accepted.
Returns Or Exchanges Of Unwanted Merchandise
Chuu accepts returns only (no exchanges) for all our merchandise except masks, masks accessories, contact lenses, swimwear, intimates, shapewear, jewelry and miscellaneous goods.

All contact lenses are final sales and cannot be returned. If you received a defective or wrong product,
please contact CHUU customer service with pictures showing the issue so we can assist you.

All items sent within boxed packaging must be maintained in their original seal/wrapping.
If you would like a different size or color, please return your unwanted merchandise first and place a new order.


If you would like to return an unwanted product, please first email us at en@chuu.co.kr your order number and the name of the item you wish to return within 5 business days of receiving your package.
When you send us back the product, please include a properly filled out return note, and make sure to use a postal service that insures you for the value of the item you are returning and obtain proof of shipping.
Please understand all returning shipment of unwanted merchandise needs to be sent at customer's expense.
Any cash-on-delivery packages of unwanted merchandise will not be accounted for.


Please provide us a tracking number within 10 business days of receiving the product, and once we confirm receipt of the product in its original condition/packaging,
you will be refunded for the full amount of merchandise in the form of Chuu store credit.


All refunds will be made in the form CHUU Store Credit sent via the registered email.

SALE items (50% OFF AND MORE) cannot be refunded and will not be eligible for an unwanted refund.


Refunds Due To Sold Out
When a product you ordered is sold out, we refund the amount to your credit card and notify you via your registered e-mail address.
This means that your product is sold out from the market and is no longer available for shipping.


Due to the fast-paced fashion industry in Korea, popular products quickly sell out.
We try our best to most efficiently notify our customers and update our system as frequently as possible to prevent such cases,
but because Chuu runs a zero-inventory system to offer better prices to our customers, these instances are sometimes inevitable.
We sincerely apologize for such inconvenience :(


If, after deducting the value of the sold-out product, your net purchase amount becomes less than the free shipping minimum requirement,
you do not need to worry. In such cases, you will not be charged for additional shipping.
In the case that more than 50% of the number of products in your order is sold out, you may choose to cancel the entire order.
Should this be the case, please email us within 24 hours of receiving the last sold out notification email.
We want to make sure you receive the items you ordered as soon as possible, so if we do not hear back from you, we will go ahead and process the rest of your order as planned.
Please kindly understand after this time frame, the option to cancel the order will unfortunately be no longer valid.


Price Adjustment Policy

All price adjustment refunds will be made in the form of CHUU Store credit.

To request a price adjustment, please email us with your order number at en@chuu.co.kr

Price adjustment can be requested if all the following conditions are met:
1. If a certain item (same color and size), you have purchased has reduced in price within 7 days after you ordered.
2. If the order is not yet shipped
3. We do not offer price adjustment for Black Friday sales and Flash sales



PLEASE UNDERSTAND WE DO NOT OFFER PRICE MATCHING FOR BLACK FRIDAY DEALS AND FLASH SALES.