Hello dearThank you for contacting us and we are sorry for the inconvenience.There was an error on our system so the extra shipping fee was charged.We fixed the problem and the same issue will not happen again.We refunded $58.48 USD to your card.Thank you for your understanding and please feel free to contact us if you have any further questions.Thank you for shopping with us and have a sweet day ❤️
[ Original Message ]
Hi
I just submitted my order.
Your shipping policy says orders over 200$ get free international shipping and otherwise it's 8,99$. I was charged 58,48$ even though my order was over 400$. Is it because I ordered too much or because I live too far? I'm from Finland.
My order number is 20200917-0003666
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